Server Crash

This has been the worst web-hosting crash I've seen (normally I like JaguarPC, but they really messed up). Our website was down for a bit over two days. Campusactivism.org is up, still waiting for other sites, notably activismnetwork.org.

Apparently there was one or more spammers on the shared server. Then they had a RAID hard drive array crash. During this time, they did a lousy job of communicating what was going on with users. For instance, my first support ticket request got a reply saying the server would be up shortly. The second support ticket got a reply saying they "hoped" it would be up shortly. One day later things weren't much better. Basically I had to pester support and they must have prioritized restoring my account. Support was overloaded and responded to some things very slowly (sometimes taking 6 hours).

JaguarPC only ever put out two announcements about this. The last one is from yesterday at 1pm. They did a terrible job of updating users about the overall situation, thus increasing the number of support tickets and making everyone wait longer.

A funny sidenote is that about 0.6% of my regular number of visitors went to the Google cache when the site was down. I know this because Google displays ads on some of my pages, even ones in its cache. So there were a good 85 or so page views in the cache, whereas I'd normally get 10,000+ page views.

The good news is that they had a backup from May 1. So I only lost stuff from the mid-morning of May 1 through May 4 (around 4pm or so it went down).

I also lost all my email, email list archives (ok they were pretty minor), cron job settings, and some other CPanel settings.

Aaron